SMUG Tools ships to the destinations offered at checkout.

We aim to prepare and dispatch orders within 2–3 business days after an order is placed and payment is confirmed, excluding weekends and holidays. During releases or unusually busy periods, processing may take longer. If we cannot ship within the stated timeframe, we will contact you with an updated estimate and your options, including cancellation and a refund for unshipped merchandise.

Available shipping options and charges are displayed at checkout before payment. Transit times depend on the carrier and destination and begin after the parcel is handed to the carrier. Delivery estimates are not guaranteed unless a service is explicitly described as guaranteed at checkout.

When your order ships, we will send tracking information to the email address associated with your order. Carrier tracking can take time to update after a label is created and the package is accepted.

If an order is delayed, missing, damaged in transit, or marked delivered but not received, email smugtoolsusa@gmail.com with your order number. We will investigate with the carrier and work with you on an appropriate resolution.

To request a return, email us within 30 days after delivery. We will provide the instructions for sending back an eligible item. Returns require proof of purchase (such as an order number or receipt).

Apparel must be unworn, unwashed, and in its original condition. Tools and accessories must be unused and in their original condition. Sale-priced merchandise is eligible under the same conditions unless it was clearly marked Final Sale before purchase.

Stickers and sticker packs, and any other items expressly marked Final Sale before purchase, are not eligible for discretionary returns. This restriction does not apply when an item is damaged, defective, or incorrect, or where law requires another remedy.

Email smugtoolsusa@gmail.com with your order number and the item you wish to return. Do not mail items back until we provide return instructions and the applicable return address.

For a discretionary or change-of-mind return, you pay the cost of shipping the item back. If we sent the wrong item, or the item arrived damaged or defective, contact us and we will arrange an appropriate resolution without charging you return postage. We do not charge restocking fees.

Once an eligible return is received and inspected, we will confirm the outcome by email. Approved refunds are issued to the original payment method. Original outbound shipping charges are not refundable for discretionary returns. Payment providers may require additional time to post the refund.

Contact us promptly at smugtoolsusa@gmail.com with your order number, a description of the issue, and photos if available. We will work with you to resolve the problem.

You may request a written copy of this policy at smugtoolsusa@gmail.com.